The complaint is usually talking-into-a-milk-jug, honky sound in addition to switched, oddly quiet background. Windows PCs come out of the box all set up for Skype, Zoom, Chat, Conferencing, and Voice Transmission. ACX doesn't always like that and it can cause a submission to fail for "Overprocessing."
Please remember it can take some time for your bank or credit card company to process and post the refund too.Being flagged as having a noise floor that is too quiet?Ī suspiciously quiet background noise (-80s and -90s) usually means your computer is helping you with voice processing.
If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. It’s good enough to take spills, splashes, and dirt like it is nothing and has a scuff-resistant surface which makes it that much more reliable.
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